How do I request a date change?

Ticket exchanges are sometimes necessary for our patrons due to weather conditions, family illness or unexpected emergencies. You can exchange tickets for another performance date, subject to availability (conditions apply). If a performance is cancelled due to weather, you are eligible for a lifetime credit note for the face value of your tickets. This is valid for any ASC production in Australia.

For Shakespeare performances (such as Macbeth), all exchanges must be made 3 hours prior to the performance start time.

For Family Theatre, all exchanges must be made 1 hour prior to the performance start time.

Please fill out our Ticket Exchange Form to request a date change.

How does seating work?

All our outdoor shows are presented in the style of “Picnic Theatre”. This means you can bring along everything you would bring to a picnic such as food, drink and a picnic rug to sit on. You can bring standard height picnic chairs but you will need to sit at the back of the audience area so people sitting on blankets and low rise chairs can see the show unobstructed.

Chair hire is also available onsite for $5 for all Shakespeare Under The Stars performances. No pre-booking possible and there are limited numbers.

Where can I buy tickets?

You have various options to purchase tickets:

Online on our website

Ticketmaster Outlets

Ticketek (Atheneaum Theatre events)

BASS (Selected Adelaide Events)

TodayTix (Selected Performances Only)

Onsite Box Office – Onsite sales opens 1 hour before Family Theatre shows and 1.5 hours before Shakespeare/Music events.

Please note, Viagogo is not a legitimate ticket seller for any ASC events.

What is the A-Reserve Package?


On arrival at the venue, you’ll be given a souvenir programme (subject to availability) and shown to your own Premium Reserved seating area with personalised low rise chair under the stars. Once you’re settled, head to the bar pre-show to pick up your complimentary red, white, or sparkling wine to enjoy during the performance. During the interval, or whenever you please, you can head to the kiosk to collect your complimentary tea, coffee or hot chocolate.


A Reserve seats are set up prior to doors opening. If you have made separate bookings that you would like to be seated together, please email us at boxoffice@shakespeareaustralia.com.au with your order numbers prior to your performance date.

Do you accept Companion Card?

The Australian Shakespeare Company is pleased to support the Companion Card program. Companion Card holders will be issued with a complimentary ticket at the box office. You may add one companion card to any order. If you require multiple companion card tickets in your booking, please contact our box office directly on 03 8676 7511.

Why was a show listed as ‘Fully Booked’ but there are now tickets?

The Australian Shakespeare Company has a flexible exchange/credit policy and liaises with third-party ticket sellers.

This means that although ticket allocation for a show may get exhausted, if customers change their performance date, or we consolidate our tickets with a third-party seller, more tickets can appear on sale when previously the show was fully booked.

The show is listed as ‘Fully Booked’, does this mean its sold out?

If a show is 'Fully Booked' this means there are no more tickets available, however more allocation may sometimes become available closer to the performance date if other patrons exchange their tickets.

Some performances may have a waitlist available which will be accessible via the show information page. We encourage guests to sign up so we can let you know when more tickets are released.


Each venue has its own page with information about the venue, maps and how to get there.

Navigate to your show's page for more information via the Shows & Tickets link at the top of the page.

What is a Companion Card Ticket?

This ticket is for carers and support works with a valid Companion Card.

This card is for people with significant and permanent disability who have a lifelong need for a high level of support to participate in community events and activities.

The card allows a person’s carer free entry into participating venues and events.

Companion Cards are part of a nationally run program that aims to promote a person’s right to fair ticketing and to make community access and participation more accessible and affordable.

When purchasing a Companion Ticket, please remember to bring your companion card with you so our box office team may sight it on arrival.

If you are not able to provide a valid companion card, you may be asked to upgrade your ticket to a different price type.

Are there chairs to sit on at Under the Stars Events?

Chairs are not supplied either by the Production Company or Venue; however you are welcome to bring your own picnic/camping chairs.

We ask that if you bring a high rise chair elevated more than 15cm off the grass, you sit towards the back so you do not obstruct the view of other patron’s. Staff on site will be able to assist you.

Alternatively, you may hire chairs from us upon arrival at the box office for $5 each, subject to availability.

Hire chairs cannot be arranged and paid for in advance. This is only available for Under The Stars events.


Different shows start at different times, on different days. To check performance times, click on the “Book Now” link on our show pages.

Running times for an event are not always available in advance of the performance. Where running times are available we will publish them on the show pages.

Please be aware that running times are approximate and subject to change without notice.

What should I do if I feel unwell before I visit?

Please stay home if you or your child/family member:

  • Has a fever or other mild flu like symptoms including a sore throat or cough.
  • Has Covid-19 or is waiting on COVID-19 test results

We strongly encourage you to get tested if you are feeling unwell.

If you cannot attend for any of the above reasons, please contact the Box Office and we will happily change your ticket to another date.

Can I get a refund if I or someone in my booking is unwell or has Covid-19?

We strongly encourage you to get tested if you are feeling unwell.

If you cannot attend for any of the above reasons, please contact the Box Office and we will happily change your ticket to another date or issue you with a lifetime credit.

Notification of illness and no attendance must be made no later than 1-hour prior to the start of the show for Family Theatre and 3-hours prior to the start of Under the Stars events.

No refunds will be issued for illness.

What does it mean when a performance says “allocation exhausted”?

Allocation exhausted means that there are currently no tickets available for this event.

It is possible for more tickets to be released however there are no guarantees that this will occur.

If you are looking for a single extra ticket, please contact our Box Office on 03 8676 7511.