Ticket exchanges are sometimes necessary for our patrons due to weather conditions, family illness, unexpected emergencies or Covid related situations. You can exchange tickets for another performance date, subject to availability (conditions apply).
Exchange tickets online by filling out our form below. There is no charge for this.
If a performance is cancelled due to weather, you are eligible for a reschedule or a lifetime credit note for the face value of your tickets. This is valid for any ASC production in Australia.
For Shakespeare performances (such as the Comedy of Errors), all exchanges must be submitted 3 hours prior to performance start time.
For Family Theatre, all exchanges must be submitted 1 hour prior to the performance start time.
Exchange tickets over the phone
You can also call us to exchange tickets. Our number is (03) 8676 7511. During busy periods, we often can not take exchanges over the phone. The web form below is the quickest way to exchange your tickets.
Need help? Special Request? E-mail us at firstname.lastname@example.org
Changes made via the online form are free! If you are changing your tickets to a performance with a different price level, you will need to pay the difference.