Ticket exchanges are sometimes necessary for our patrons due to weather conditions, family illness or unexpected emergencies. You can exchange tickets for another performance date, subject to availability (conditions apply).
If a performance is cancelled due to weather, you are eligible for a lifetime credit note for the face value of your tickets. This is valid for any ASC production in Australia.
For Shakespeare performances (such as Macbeth), all exchanges must be made 3 hours prior to the performance start time. For Family Theatre, all exchanges must be made 1 hour prior to the performance start time.
Exchange tickets online
You can exchange tickets using our form below. There is no charge for this.
Exchange tickets over the phone
You can also call us to exchange tickets. Our number is (03) 8676 7511. During busy periods, we often can not take exchanges over the phone. The web form below is the quickest way to exchange your tickets.
Need help? Special Request? E-mail us at firstname.lastname@example.org
Changes made via the online form are free! If you are changing your tickets to a performance with a different price level, you will need to pay the difference.