Request Date Change

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Ticket exchanges are sometimes necessary for our patrons due to weather conditions, family illness, unexpected emergencies or other.
Ticket holders may exchange their bookings for another date or time, subject to availability.

Processing Time

Exchanges are a manual process and competed in order of submission by a box office team member during office hours.

This process may take between 24-48 hours to complete during high traffic times, such as during inclement weather.

Exchange Deadlines

Family Theatre:
‍Submission cut off is 1-hour prior to the start of the show.

Under the Stars:
Submission cut off is 3-hours prior to the start of the show.
(Includes Shakespeare, Classic Texts, Music & Indoor Events)
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Fees and Charges

There is no fee for an exchange.

However, if you are exchanging to a performance with tickets of a different price, (ie: off-peak performance to peak performance), you will be required to pay the balance.

Ticket Exchange Form

NamePlease use the name that the booking was originally made under. Email AddressPhone NumberBooking Reference Number or Confirmation No.Confirmation No. for Ticketmaster looks like: 45-12345/AUS
Booking reference for ASC Box Office looks like: 00802511Who did you book the tickets through?This form can not be used for tickets brought via TodayTix. Please contact them directly via the App

First, lets get some details about the show you currently have tickets to....

Current Tickets - ShowCurrent Tickets - Performance Date and TimeCurrent Tickets - How many tickets in the booking? (For example: 3 x Adults and 2 x Child)

Now, lets get the date you would like to change to....

New Tickets - Show/RequestNew Tickets - Performance Day, Date and Time (Preferred)Please note: There is a difference ticketing price for OFF-PEAK (Tues-Thur) and PEAK (Fri-Sat) performances.
You will be required to pay the balance if upgrading to PEAK. Excess from an excess will not be refundable, but instead will be credited to your account.New Tickets - Performance Day, Date and Time (Plan B) Please note: There is a difference ticketing price for OFF-PEAK (Tues-Thur) and PEAK (Fri-Sat) performances.
You will be required to pay the balance if upgrading to PEAK. Excess from an excess will not be refundable, but instead will be credited to your account.

Terms and Conditions of Ticket Exchanges
If you are making a cancellation on the day of a performance, your request will be honoured from the timestamp of the submission in accordance with the deadlines below.

Once your form is submitted, there is no need to submit another or send an additional email. Our box office staff will handle these requests in order of submission and will respond with a message of completion once the exchange has been processed.

Requesting an exchange or credit note converts your original booking into credit to complete this process.

Please Note: Requesting an exchange or credit note converts your original booking into credit to complete this process. This now becomes the source payment of any new or future bookings. In the event of a performance cancellation of the new booking, requested refunds will be converted back to a credit note only.

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