FAQ

WHAT HAPPENS IF THE WEATHER IS BAD?

If you are unsure of weather conditions, you can check the Bureau of Meteorology radar here.

Usually, performances proceed if there is light, misty drizzle. However, from time to time, it will be necessary to cancel a performance.

If a performance is to be cancelled, patrons will be notified via text message and email and will be able to exchange their tickets for another night, or receive a credit note for future ASC performances.


WEATHER  CANCELLATION POLICY

When a performance is cancelled in advance of the scheduled start time due to adverse weather conditions, where possible and time permitting, we make every effort to inform ticket holders by SMS or phone.

If the Australian Shakespeare Company cancels a performance due to adverse weather conditions, your tickets can be exchanged for another performance during the same production season, or a credit note can be issued for future performances. The ASC does not offer refunds in the event of adverse weather conditions.

To rebook, fill in the Request Date Change form on our website.  Alternatively, you can call 03 8676 7511 (Melbourne) or 02 9011 7704 (Sydney) during business hours Monday to Friday.

For Shakespeare performances (such as Macbeth), all exchanges must be made 3 hours prior to the performance start time.

For Family Theatre (such as Tinkerbell) all exchanges must be made 1 hour prior to the performance start time.

If it is not possible for you to attend another performance during the same production season we can provide a lifetime credit note for the value of your tickets (not including any handling fees).

A credit note or exchange will only be offered if the performance is officially cancelled.

Please note, in the case of one off performances (such as touring shows or music events), we often have other arrangements in place for cancellations such as the performance taking place on an alternate date. Please check the event page for further info.


HOW TO REQUEST A DATE CHANGE

Ticket exchanges are sometimes necessary for our patrons due to weather conditions, family illness or unexpected emergencies. You can exchange tickets for another performance date, subject to availability (conditions apply). If a performance is cancelled due to weather, you are eligible for a lifetime credit note for the face value of your tickets. This is valid for any ASC production in Australia.

For Shakespeare performances (such as Macbeth), all exchanges must be made 3 hours prior to the performance start time.

For Family Theatre, all exchanges must be made 1 hour prior to the performance start time.

Please fill out our Ticket Exchange Form to request a date change.


WHAT TO BRING?

It is not essential to bring anything, but General Admission ticket holders are welcome to bring a travel rug, chair or cushion to sit on – whatever you need to make yourself comfortable on the grass. A Reserve ticket holders do not need to bring chairs, your seats will be set up prior to your arrival on site.

Please note that low rise chairs at a maximum of 15cm from the ground can be used towards the front of the audience viewing area. If you bring a standard height chair, these will be placed at the rear of the audience viewing space.

Our productions take place outdoors and there is no cover. Please consider bringing a hat, coat, blanket, sunscreen and a water bottle when attending.

Please note that umbrellas cannot be raised during performance times.

Dressing up is optional and encouraged for all our shows!

Lost and Found – If you have lost an item at one of our productions, please call 03 8676 7511 (Melbourne) or 02 9011 7704 (Sydney) or email admin@shakespeareaustralia.com.au

If you find an item, please pass it onto one of our team members so hopefully it can be reunited with its owner.

HOW DOES SEATING WORK?

All our outdoor shows are presented in the style of “Picnic Theatre”. This means you can bring along everything you would bring to a picnic such as food, drink and a picnic rug to sit on. You can bring standard height picnic chairs but you will need to sit at the back of the audience area so people sitting on blankets and low rise chairs can see the show unobstructed.

Chair hire is also available onsite for $5 for all Shakespeare Under The Stars performances. No pre-booking possible and there are limited numbers.

I HAVE A QUESTION REGARDING ACCESSIBILITY?

We are here to help you and make the most of your experience, so please let us know your individual requirements when booking. You can contact us on 03 8676 7511 (Melbourne) or 02 9011 7704 (Sydney) or email to boxoffice@shakespeareaustralia.com.au.

Please note, all performances take place on grass.


WHERE CAN I BUY TICKETS?

You have various options to purchase tickets:

Online on our website

Ticketmaster Outlets

Ticketek (Atheneaum Theatre events)

BASS (Selected Adelaide Events)

TodayTix (Selected Performances Only)

Onsite Box Office – Onsite sales opens 1 hour before Family Theatre shows and 1.5 hours before Shakespeare/Music events.

Please note, Viagogo is not a legitimate ticket seller for any ASC events.


WHAT IS THE A RESERVE PACKAGE?

(MAINSTAGE SHAKESPEARE UNDER THE STARS EVENTS ONLY)

On arrival at the venue, you’ll be given a souvenir programme (subject to availability) and shown to your own Premium Reserved seating area with personalised low rise chair under the stars. Once you’re settled, head to the bar pre-show to pick up your complimentary red, white, or sparkling wine to enjoy during the performance. During the interval, or whenever you please, you can head to the kiosk to collect your complimentary tea, coffee or hot chocolate.

A RESERVE TICKETHOLDERS

A Reserve seats are set up prior to doors opening. If you have made separate bookings that you would like to be seated together, please email us at boxoffice@shakespeareaustralia.com.au with your order numbers prior to your performance date.

DO YOU ACCEPT COMPANION CARD?

The Australian Shakespeare Company is pleased to support the Companion Card program. Companion Card holders will be issued with a complimentary ticket at the box office. Please contact us to book on 03 8676 7511 or email boxoffice@shakespeareaustralia.com.au

Please contact us prior to the event to ensure that we have a clear headcount for each show in accordance with our COVID Safe Plan for our attendees. In saying this, however, we can still issue a companion card ticket at Box Office on the day of the event if needed.


Why was a show listed as ‘Fully Booked’ but there are now tickets?

The Australian Shakespeare Company has a flexible exchange/credit policy and liaises with third-party ticket sellers.

This means that although ticket allocation for a show may get exhausted, if customers change their performance date, or we consolidate our tickets with a third-party seller, more tickets can appear on sale when previously the show was fully booked.


The show is listed as ‘Fully Booked’, does this mean its sold out?

If a show is 'Fully Booked' this means there are no more tickets available, however more allocation may sometimes become available closer to the performance date if other patrons exchange their tickets.

Some performances may have a waitlist available which will be accessible via the show information page. We encourage guests to sign up so we can let you know when more tickets are released.

How do I order food at the Melbourne Shakespeare Under The Stars productions?

You can order food onsite up to an hour prior to the start of the show using the menu before from the onsite bar, located behind the box office.

Onsite food ordering is subject to availability and may not be available at all performances.

Online food ordering is currently not available.

Pizza  
Margherita  $20      
Salami / Meat Lovers  $23      
Capricciosa  $21      
Pollo / Chicken  $23      
Gambero / Prawn  $24    
Vegetarian  $22    

Pasta  
Spaghetti Bolognese  $24      
Penne Pollo  $24      
Penne Primavera / Vegetarian $24      
Spaghetti Carbonara  $24

HOW DO I COLLECT FOOD PURCHASED ONLINE?

Food purchased for the Melbourne Shakespeare Under the Stars performances can be collected from the onsite bar, 30 mins prior to the start time of the performance.


HOW DO I GET THERE?

Each venue has its own page with information about the venue, maps and how to get there.

Navigate to your show's page for more information via the Shows & Tickets link at the top of the page.

WHAT TIME DO THE VENUES OPEN?

Shakespeare Under the Stars: The gates to the performance area open 2 hours prior to the start of the show.

Family Theatre: For most of our family theatre shows the performance area opens 1 hour prior to the performance.

If you are planning a picnic, it is best to come early as the children’s performances move locations throughout the show. It is best to enjoy your treats before the show begins!

For Alice in Wonderland at the Athenaeum Theatre, the doors open at 9.40am (10am show) and 12.40pm (1pm show).

Where possible we will admit latecomers into the main audience viewing area at a suitable point in the performance. Should it become necessary for you to leave once the performance has started, we ask that you do so with consideration to the performers and other audience members.

I CAN’T FIND WHERE THE SHOW IS PLAYING?

On all our show pages you will find detailed information on how to best find the event site. Navigate to your show's page for more information via the Shows & Tickets link at the top of the page.

If you need help, you can call us on 03 8676 7511.

WHICH CAST MEMBERS WILL PERFORM AT WHICH PERFORMANCE?

Like most plays and musicals, the cast of our productions are ensemble companies. The producers cannot guarantee the appearance of a particular artist at any performance. Appearances could be subject to many factors including illness and holidays.

No refunds or exchanges will be offered as a result of a cast member’s unavailability to appear at any given performance.


CAN I BRING MY DOG?

Dogs are not allowed at performances of Shakespeare or family shows. However, services animals are always welcome.


PHOTOS & FILMING

Shakespeare Under the Stars

You are allowed to take photos of the stage, as well as with your family and friends before the show.

However, so that the performers and audience are not impeded, you are not allowed to take photos during any part of the performance.

Children’s Shows

You are allowed to take photos of the stage and with your children before the show.  However, you are not allowed to take photos of the performance. After most shows, you will be welcome to take photos with the performers.

We understand that you’ll probably have your phone out prior, but ASC will appreciate you putting it on silent mode or turning it off during the performance.


CAN I SMOKE ONSITE?

Our audience areas are smoke-free, especially at our family shows. Each venue has a different policy on smoking. Check out the venue information pages to know more.


WHAT TIME DOES THE PERFORMANCE START?

Different shows start at different times, on different days. To check performance times, click on the “Book Now” link on our show pages.

Running times for an event are not always available in advance of the performance. Where running times are available we will publish them on the show pages.

Please be aware that running times are approximate and subject to change without notice.


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