If you are unsure of weather conditions, you can check the Bureau of Meteorology radar here.

Usually, performances proceed if there is light, misty drizzle. However, from time to time, it will be necessary to cancel a performance.

If a performance is to be cancelled, patrons will be notified via text message and email and will be able to exchange their tickets for another night, or receive a credit note for future ASC performances.

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‍WEATHER  CANCELLATION POLICY

When a performance is cancelled in advance of the scheduled start time due to adverse weather conditions, where possible and time permitting, we make every effort to inform ticket holders by SMS or phone.

If the Australian Shakespeare Company cancels a performance due to adverse weather conditions, your tickets can be exchanged for another performance during the same production season, or a credit note can be issued for future performances. The ASC does not offer refunds in the event of adverse weather conditions.

To rebook, fill in the Request Date Change form on our website.  Alternatively, you can call 03 8676 7511 (Melbourne) or 02 9011 7704 (Sydney) during business hours Monday to Friday.

For Shakespeare performances (such as Macbeth), all exchanges must be made 3 hours prior to the performance start time.

For Family Theatre (such as Tinkerbell) all exchanges must be made 1 hour prior to the performance start time.

If it is not possible for you to attend another performance during the same production season we can provide a lifetime credit note for the value of your tickets (not including any handling fees).

A credit note or exchange will only be offered if the performance is officially cancelled.

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Please note, in the case of one off performances (such as touring shows or music events), we often have other arrangements in place for cancellations such as the performance taking place on an alternate date. Please check the event page for further info.

The Australian Shakespeare Company has a flexible exchange/credit policy and liaises with third-party ticket sellers.

This means that although ticket allocation for a show may get exhausted, if customers change their performance date, or we consolidate our tickets with a third-party seller, more tickets can appear on sale when previously the show was fully booked.

Allocation exhausted means that there are currently no tickets available for this event.

It is possible for more tickets to be released however there are no guarantees that this will occur.

If you are looking for a single extra ticket, please contact our Box Office on 03 8676 7511.