Family Theatre - Ticketing FAQs


It is not essential to bring anything with you, but there are a few things that may make your visit more pleasant...


We encourage guests to pack a picnic to enjoy during the show. Please note, knives and picnic tables are prohibited.


The show will go on, if it's safe to do so! We hope that if it has been raining, you will still join us for some fun.

It it's a little muddy, we suggest bringing portable chair or blanket to sit on - one with a waterproof lining is ideal. Guests are also encouraged to wear comfortable all weather clothing and shoes.

If a performance is to be cancelled, patrons will be notified via a text message and an email. Earliest notification of a cancelled performance will be on the day of the scheduled performance. Patrons affected by a cancelled performance are invited to exchange their tickets for an alternative performance date/time or receive a lifetime credit to use on future shows.
If a performance goes ahead in such conditions but you are concerned about attending during some slight rain, we are more than happy to exchange your tickets in advance to an alternate date. We definitely don't want you to have an unpleasant experience!

Please FILL OUT THIS FORM to send us a request for a date change. Do not worry if you do not hear back from us right away, the request will may take up to 48hrs to be processed. As long as we have it prior to the start of the performance, we will guarantee the exchange.


We understand that things don't always go to plan. Experiencing cold and flu like symptoms or concerned about the weather? Please FILL OUT THIS FORM to send us a request for a date change. Requests may take up to 48hrs to be processed.


Feeling unwell?

Please stay home if you or your child/children:

We strongly encourage you to get tested if you you are feeling unwell.

If you cannot attend for any of the above reasons, please contact the Box Office prior to the show on (03) 8676 7511 or and we will happily change your ticket to another date.

Physical Distance

Encourage you to maintain at least 1.5m distance from other bookings attending the performance.
Once you're seated, please refrain from moving your picnic blanket or any personal items out of the space you have been allocated. Please aim to arrive with your full party so we may seat you together with enough room around your picnic setup.


We recommend bringing some hand sanitiser to be able to sanitise your hands before and after eating, but we will also have sanitiser readily available around the venue.


Until further notice, masks will be required at the performance as mandated by the State Government.