What is a COVIDSafe Plan and why does Australian Shakespeare Company need one?

It is mandatory for every NSW business to have a COVIDSafe Plan for each worksite. The Australian Shakespeare Company COVIDSafe & Wellbeing Plan outlines the COVID-19 safety precautions we have in place throughout the opening up of our venues and facilities. This will ensure the safety and wellbeing of everyone who visits us, including our customers, presenters, hirers and team members.

What health and safety precautions are in place for me when I visit?

How We're Looking After You

Keeping
Your Distance

Maintain a safe distance from others booking groups. Arrive with your full party so we can allocate you ample space. Once seated, don't move your group/belongings from your allocated space.

Wear
Your Mask

Please follow current health and safety rules surrounding mask wearing as directed by the state government and DHHS.

Contactless Payment

Contactless payment is used at each of our events and where possible, we have installed protective screens at the box office.

Wash
Your Hands

Please wash your hands before and after using toilet facilities and sanitise your hands regularly using the products provided within our event sites.

Enhanced
Cleaning

Our event sites are cleaned professionally on a regular basic and surfaces that come into common contact are regularly sanitised by our on-site team.

Temperature Checks

Upon arrival, temperature checks may be carried out at the box office during ticket validation. Only one person can be assessed at any one time, so please wait to be called forward.

Consider Travel Options

We encourage you carefully consider your travel options to the event - and use a car, motorcycle, bicycle or walk to the event site where possible.

Please Don’t Visit If You're Unwell

If have experienced any of the circumstances as listed above, please do not attend the event. Our box office staff are more than happy to exchange your tickets free of charge.

Will there be conditions of entry when attending Australian Shakespeare Company venues?

As currently outlined in the State Government’s COVID-19 roadmap for the return to entertainment and live theatre, all attendees‍ aged 16+ will be required to show proof of vaccination, including an exemption, to participate as an audience member this summer.

There are four types of evidence that will be accepted: ‍‍

1. Vaccination certificate integrated into the Service NSW check-in app
‍
2. Vaccination certificate in your smart phone wallet
‍
3. Digital or printed vaccination certificate issued by the Australian Government + photo ID

4. Digital or printed medical certificate or letter of exemption from an authorised medical professional along + photo ID

‍

Upon arrival, temperature checks may be carried out at the box office during ticket validation. Only one person can be assessed at any one time, so please wait to be called forward.

What should I do if I feel unwell before I visit?

Please stay home if you or your child/family member:

Has a fever or other mild flu like symptoms including a sore throat or cough.
Has been instructed to isolate
Has been to an exposure site or hotspot
Has been notified that of attendance to an exposure site or hotspot
Are waiting on COVID-19 test results
Has been exposed to someone with the virus or someone suspected of having the virus
Has recently returned from overseas or interstate travel
Has been exposed to someone who has recently returned from overseas or interstate travel

‍We strongly encourage you to get tested if you are feeling unwell.

If you cannot attend for any of the above reasons, please contact the Box Office and we will happily change your ticket to another date.

Do I need to be vaccinated to visit?

As currently outlined in the State Government’s COVID-19 roadmap for the return to entertainment and live theatre, all attendees
‍aged 16+ will be required to show proof of vaccination, including an exemption, to participate as an audience member this summer.

There are four types of evidence that will be accepted: ‍‍

‍

Do I need to check-in on arrival?

Yes. There will be a number of QR codes available at each venue this summer for you to scan and check-in. Proof of check-in confirmation will need to be shown along with your vaccination certification.

‍

If you do not own a smart phone or are unable to use the QR codes for any reason, please see Box Office staff who will assist you to check-in manually.

Do I need to wear a mask while watching the performance?

Please follow current health and safety rules surrounding mask wearing as directed by the state government and NSW Health.

What if a performance is cancelled or postponed due to COVID-19?

Ticket holders will be notified as soon as possible, prior to the start of the performance via SMS and email if a performance has been cancelled. We try to provide our guests ample time between receiving the notification and their expected arrival at the venue, though under some circumstances this may not be possible.

If the Australian Shakespeare Company cancels or postpones a performance due to COVID-19, your tickets will be valid for another performance in the season or a show of the future.

If it is not possible for you to attend another performance during the same production season, we provide a credit note for the value of your tickets, excluding booking/handling fees. Credits with the ASC have no expiry.

When attending a performance, will I be seated near to other patrons?

Maintain a safe 1.5m distance from others booking groups. Arrive with your full party so we can allocate you ample space. Once seated, don't move your group/belongings from your allocated space.

Can I get a refund if I am unwell or someone I have been in contact with displays symptoms?

Please stay home if you or your child/family member:

Has a fever or other mild flu like symptoms including a sore throat or cough.
Has been instructed to isolate
Has been to an exposure site or hotspot
Has been notified that of attendance to an exposure site or hotspot
Are waiting on COVID-19 test results
Has been exposed to someone with the virus or someone suspected of having the virus
Has recently returned from overseas or interstate travel
Has been exposed to someone who has recently returned from overseas or interstate travel

Can I get a refund if I'm not vaccinated?

As currently outlined in the State Government’s COVID-19 roadmap for the return to entertainment and live theatre, all attendees
‍aged 16+ will be required to show proof of vaccination, including an exemption, to participate as an audience member this summer.

No refunds will be issued if you have booked a ticket for an Australian Shakespeare Company show without having been vaccinated.

‍

FAQs

COVIDSafe - NSW