Health and Safety

Your safety is very important to us!
Our team is hard at work to ensure we welcome
you to COVID Normal events this summer!

Last Updated: 4 February 2022

Please Note: Expect our policies to change as we receive Government advice and/or changes to current restrictions and venue policies. Continue to watch this space for the latest updates.

As currently outlined in the State Government’s COVID-19 roadmap for the return to entertainment and live theatre, all attendees
aged 18+ (VIC) and aged 18+ (NSW) will be required to show proof of vaccination, including an exemption, to participate as an audience member this season. We understand that full vaccination is no longer required to attend events in NSW, however, as the OMICRON wave continues we feel it is in the our audience's best interest to maintain this level of caution.

There are four types of evidence that will be accepted: 

1. Vaccination certificate integrated into the Services Victoria / Service NSW check-in app 

2. Vaccination certificate in your smart phone wallet 

3. Digital or printed vaccination certificate issued by the Australian Government + photo ID 

4. Digital or printed medical certificate or letter of exemption from an authorised medical professional along + photo ID
Follow the links below for further instructions on how to get your COVID-19 digital vaccination certificate.
Follow the links below for more info on current COVID-19 policies, mandates and safety protocols in your state.

Reasons to Stay at Home

Please stay home if you or your child/family member:

  • Has a fever or other mild flu like symptoms including a sore throat or cough.
  • Has been instructed to isolate
  • Has been to an exposure site or hotspot
  • Has been notified that of attendance to an exposure site or hotspot
  • Are waiting on COVID-19 test results
  • Has been exposed to someone with the virus or someone suspected of having the virus
  • Has recently returned from overseas or interstate travel
  • Has been exposed to someone who has recently returned from overseas or interstate travel
We strongly encourage you to get tested if you are feeling unwell.

If you cannot attend for any of the above reasons, please contact the Box Office and we will happily change your ticket to another date.

How We're Looking After You

Your Distance

Maintain a safe distance from others booking groups. Arrive with your full party so we can allocate you ample space. Once seated, don't move your group/belongings from your allocated space.

Your Mask

Please follow current health and safety rules surrounding mask wearing as directed by the state government and DHHS.

Contactless Payment

Contactless payment is used at each of our events and where possible, we have installed protective screens at the box office.

Your Hands

Please wash your hands before and after using toilet facilities and sanitise your hands regularly using the products provided within our event sites.


Our event sites are cleaned professionally on a regular basic and surfaces that come into common contact are regularly sanitised by our on-site team.

Temperature Checks

Upon arrival, temperature checks may be carried out at the box office during ticket validation. Only one person can be assessed at any one time, so please wait to be called forward.

Consider Travel Options

We encourage you carefully consider your travel options to the event - and use a car, motorcycle, bicycle or walk to the event site where possible.

Please Don’t Visit If You're Unwell

If have experienced any of the circumstances as listed above, please do not attend the event. Our box office staff are more than happy to exchange your tickets free of charge.